MarketingAgency
Close ×
MarketingThe agreement between you and Robinsburg, LLC for use of our website, the R App, and our services.
Last updated: June 15, 2026
These Terms of Service ("Terms") govern your use of robinsburg.com, the Robinsburg App (the "R App"), and any services provided by Robinsburg, LLC ("Robinsburg," "we," "us," or "our"). By using our website, our app, or any of our services, you agree to these Terms.
These Terms apply to two kinds of relationships:
If you don't agree with these Terms, please don't use our website, services, or the R App. If any individual Service Agreement you sign with us conflicts with these Terms, the Service Agreement controls for that engagement.
Robinsburg, LLC is a Florida limited liability company operating a marketing agency based in Orlando, Florida. Our mailing address is Robinsburg, LLC · 424 E. Central Blvd., STE 407-7224, Orlando, FL 32801. For any questions about these Terms, reach us at bryce@robinsburg.com.
Robinsburg offers full-service marketing on a project or retainer basis. The scope of any engagement is set out in your Service Agreement. We sometimes work with white-label partners for specialized services, and where we do, we disclose it on request and remain accountable for the work delivered.
We do not guarantee specific business outcomes. Marketing depends on many factors outside our control. We commit to doing the work professionally, applying best practices, and being transparent about results.
You may use our website and free tools (like the Marketing Leak Audit) without paying, subject to these Terms. When you use a free tool, we may collect the information you provide; our use of it is governed by our Privacy Policy. By submitting information through a free tool, you consent to receiving follow-up communications about your results, our services, and related content. You can unsubscribe at any time.
You may not:
If you are an active client, your engagement may include access to the R App.
We provide login credentials. You are responsible for keeping them secure and notifying us promptly if you suspect unauthorized access.
You may not use the R App to send unsolicited communications in violation of laws like the CAN-SPAM Act, TCPA, or GDPR; send communications without proper consent; share unlawful, threatening, harassing, or infringing content; or interfere with the platform's operation or security.
When you use the R App to send SMS, email, or other communications to your customers, you (not Robinsburg) are responsible for compliance with all applicable laws, including obtaining consent, providing disclosures, and honoring opt-outs.
The R App is built on GoHighLevel's white-label platform. Interruptions or limitations of the underlying platform are outside our direct control, but we'll keep you informed of issues that affect your service.
Your Client Data remains yours. We don't sell or share it except as needed to provide services or as described in our Privacy Policy. On termination, we'll provide an export within 30 days, after which we may delete it.
Fees are set out in your Service Agreement. Unless stated otherwise, retainer fees are billed monthly in advance.
Payments are processed through Stripe. You authorize us to charge the payment method you provide on the schedule in your Service Agreement.
Where services include paid advertising, you are responsible for ad spend paid directly to platforms like Meta and Google. Ad spend is separate from our management fees, is billed by those platforms directly to your payment method, and we do not mark it up.
If a payment fails or is more than 7 days late, we may suspend services until payment is current. Suspension does not reduce your obligations.
Our fees exclude applicable taxes, which are your responsibility.
Filing a chargeback for a fee you owe is a breach of these Terms. We reserve the right to dispute chargebacks and recover related costs.
Unless your Service Agreement specifies a minimum term, you may cancel a retainer service with 30 days' written notice and are responsible for fees through the notice period.
For project-based work, cancellation terms are in your Service Agreement. Deposits are non-refundable.
If your service includes a shoot day, you may reschedule with at least 7 days' notice at no charge. Cancellations or reschedules with less than 7 days' notice incur a $350 fee to cover production scheduling costs.
Fees for work already performed are non-refundable. If we materially fail to deliver and don't correct it within a reasonable cure period, you may be entitled to a partial refund for the affected work, issued at our discretion.
Once paid in full, final Deliverables are yours to use for your business. Owned by you (work-for-hire): final logos, brand foundation work, written copy, and edited videos created specifically for your business. Licensed to you (perpetual, non-exclusive): templates, frameworks, methods, and reusable elements we may also use for other clients.
Raw footage and source files remain Robinsburg's property; final delivered files are yours. If you want raw files, ask before the project starts and we'll quote it.
You grant us the right to display work we produce for you in our portfolio, case studies, and marketing. Tell us in writing before the project if you don't want specific work displayed.
Anything you provide (logo, photos, copy, customer data) remains yours; you grant us the right to use it as needed to provide your services.
If your ad accounts or profiles are restricted or banned due to content or activity you direct or fail to disclose, we're not liable for the resulting impact.
Both parties agree to treat confidential information shared during the engagement as confidential, including strategies, customer lists, performance data, and proprietary methods. This does not include information that is public, independently developed, or required to be disclosed by law. These obligations survive termination.
We use third-party services to provide your Services, including Meta, Google, TikTok, and other ad platforms; GoHighLevel; Stripe; white-label SEO and ad partners; and email/SMS providers. These have their own terms and pricing. We're not responsible for downtime, errors, or pricing changes by third parties, but we'll communicate any that materially affect your service.
The Robinsburg name, logos, the R App branding, our methodologies (like the Marketing Leak Audit framework), and all website content are our intellectual property. You may not use, reproduce, or redistribute them without written permission, except as allowed by your Service Agreement.
If you believe content on our website infringes your copyright, send written notice to bryce@robinsburg.com (subject: "DMCA Takedown Request") and to our mailing address. Include your signature as owner or agent, a description of the work, the URL of the infringing content, your contact info, a good-faith statement, and a statement under penalty of perjury that the information is accurate. We respond to valid notices in accordance with the law.
We provide Services with reasonable professional care but make no warranties about specific outcomes. Our website, free tools, and the R App are provided "as is" and "as available." We don't warrant they'll be uninterrupted or error-free. Nothing in these Terms excludes any warranty that can't legally be excluded.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, even if advised of the possibility. Our total liability for any claim is limited to the amount you paid us for Services in the three (3) months before the event giving rise to the claim, regardless of the legal theory.
You agree to defend, indemnify, and hold Robinsburg harmless from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of law or third-party rights, your or your customers' use of communications sent through the R App, content you provide that infringes third-party rights, and tax obligations related to your business.
You may terminate any retainer service with 30 days' written notice, or as set out in your Service Agreement.
We may suspend or terminate access immediately if you breach these Terms, your Service Agreement, or engage in fraud, abuse, or illegal activity. We may also terminate any engagement with 30 days' notice for any reason.
On termination, we'll provide a data export within 30 days, all outstanding fees become due, and sections that by nature should survive (confidentiality, IP, payment, indemnification, liability, dispute resolution) survive.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.
Before filing any formal claim, contact us at bryce@robinsburg.com so we can try to resolve it informally.
Any dispute that can't be resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Orange County, Florida.
You agree to bring claims only in your individual capacity, not as part of any class or representative proceeding.
Either party may bring a qualifying claim in small claims court.
We may update these Terms from time to time. For material changes, we'll notify active clients by email and post the updated version with a new "Last Updated" date. Continued use after changes take effect means you accept them.
These Terms, with any Service Agreement, are the entire agreement about your use of our Services. If any provision is unenforceable, the rest stays in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them (for example, in a sale of the business). Notices to us go to bryce@robinsburg.com; notices to you go to the email we have on file.
Questions about these Terms? Robinsburg, LLC · 424 E. Central Blvd., STE 407-7224, Orlando, FL 32801 · bryce@robinsburg.com